No Hassle, No Harm Promise

Our purpose is to help people live a comfortable, more enjoyable life.

That means no hassles, less stress, and more time to do what makes you happy. To that end, we make every aspect of working with us easy.

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Illustration of a Certifiably Clean technician cleaning beside a window and a potted plant

Our No Hassle, No Harm Promise

We promise you integrity, competence, consistency, and a commitment to service excellence.

We will treat your home and belongings with the utmost respect.

We go beyond the golden rule and operate by the Platinum Rule: ‘‘Do unto others as they’d like done unto them.’’ It’s not about how we would want to be treated, it’s about you. This means we take into account the individual needs, preferences, and boundaries of each client.

We promise to communicate proactively and as often as necessary to ensure a worry-free client experience.

We will do everything in our power to minimize hassles, inconveniences, and harm of any kind. And, should an incident occur we will remedy it swiftly and to the satisfaction of the client.

To the extent that we operate by these principles, Certifiably Clean shall be a reputable house cleaning service worthy of your trust.

Here’s how we deliver on this promise:

Service Tailored To Your Preferences

  • We have a comprehensive new client intake, that seeks out your preferences, pet peeves, and cleaning hot spots.
  • We keep track of your preferred cleaning day, time, and team. And, do everything we can to consistently honor it.
  • We maintain a detailed, constantly updated profile of your home with room-specific notes.
  • We request feedback after every clean, and use that to improve the service over time. The longer you stay with us, the better, and more tailored your service gets.

Proactive Communication & Flexibility

  • We maintain a tight 1-hour arrival window.
  • You’ll receive multiple messages leading up to your cleaning day reminding you of your cleaning time, who your cleaning team is, and giving you the opportunity to modify your upcoming service.
  • If something comes up, and you need to reschedule or adjust your regular cleaning day or time, no problem just let us know. We’ll give you options that work, without any penalty or fees.
  • You are welcome to add on additional service at any time or change your service – and you can do it right from your client dashboard.
  • Your cleaning team does a final inspection and leaves our completed service checklist after the cleaning with any note-worthy comments.

Comprehensive Insurance & Bonding

  • General liability insurance – covers accidents and bodily injury.
  • Care, custody, control coverage – additive coverage for property damage/harm (including pets).
  • Errors and omissions insurance – additive coverage if we make a mistake that causes damage or harm.
  • Surety bonding – covers the very unlikely chance of theft.

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  • Tailored service.
  • Transparent pricing.
  • No contracts.
  • No punitive fees.
  • Fully Insured.
  • Bonded.

Cleaning Processes, Procedures & Products

Every cleaner has been trained and certified on the chemistry of cleaning, the different surfaces being cleaned, and the specific cleaning tools and chemicals they will be using.

We use green, safe-for-all cleaning products. And, our cleaners always start with the least abrasive, least aggressive tool or chemical to get the job done and carefully escalate only as needed.

We pay attention to the details, like covering our vacuum heads with a cushioned bumper and never pulling the cord around corners to avoid scuffing and damaging your woodwork. We have a xx-page process & procedure manual filled with detailed cleaning procedures just like that.

No Punitive or Hidden Fees

Every cleaning company wants to penalize you for life happening.

Not us.

We have no lock-out fees, no late-cancellation fees, no travel upcharges, no credit card processing pass-along fees, no hidden service fees, no credit card decline or late fees.

All we ask is that you treat our service with respect. Over-communicate. And, give us adequate notice of any changes you need (ideally 48 hours).

Drama-Free
Service Guarantee

Your home will be cleaned to your liking, no matter what.

If we miss something or don’t quite get an area cleaned to your satisfaction, just let us know within 24 hours of your cleaning, and we’ll come back and make it right in 2 days or less – guaranteed.